Claims Adjuster 101: What You Need to Know (2024)


What does a claims adjuster do?
A claims adjuster investigates insurance claims to determine the extent of the insurance company’s liability. They evaluate the validity of claims, determine fair settlement amounts, and ensure proper documentation.

  • Investigate claims by gathering essential details like police reports, witness statements, and photos.
  • Evaluate coverage to ensure that claims are within policy terms.
  • Determine liability to assess who is at fault.
  • Calculate settlements based on damages, policies, and deductibles.
  • Negotiate settlements to resolve claims fairly and timely.

Being a claims adjuster is a demanding job that requires a unique set of skills and can be pretty stressful. These professionals work long hours, especially during natural disasters, dealing with emotionally charged situations and tight deadlines.

Key skills needed to succeed as a claims adjuster include strong analytical skills, effective communication, attention to detail, and excellent interpersonal skills. If you’re considering entering this field, be prepared for a challenging yet rewarding career.

Claims Adjuster 101: What You Need to Know (1)

The Role of a Claims Adjuster

What does a claims adjuster do? At its core, a claims adjuster investigates insurance claims to determine how much money, if any, the policyholder should receive. Let’s break down their key responsibilities:

Investigating Claims

Claims adjusters start by investigating the cause of the loss. Whether it’s a car accident or a house fire, the adjuster gathers all relevant information. This could involve:

  • Inspecting the damage: Field adjusters visit the site to assess the damage firsthand, while desk adjusters handle investigations from the office.
  • Reviewing police reports: This helps confirm details about the incident.
  • Interviewing witnesses: Talking to people who saw what happened can provide valuable insights.
  • Collecting evidence: Photos, videos, and other documentation are crucial for building a complete picture of the claim.

Mark Snyder, a claims expert at Hi Marley, emphasizes, “Adjusters are initially charged with investigating the cause of the loss that generated the insurance claim, and documenting and quantifying the resulting damages.”

Determining Payouts

Once the investigation is complete, the adjuster evaluates the claim to determine the payout. This involves:

  • Reviewing the insurance policy: Adjusters check the policy to understand what is covered and what is not.
  • Calculating the settlement amount: Based on the evidence collected, they estimate the cost of repairs or replacements. This might include consulting with repair professionals or using specialized software to estimate costs.
  • Ensuring accuracy: They must ensure that every penny paid out is justified under the terms of the policy. This protects the insurance company from overpaying.

Kenny Taylor, a public adjuster, notes, “Both independent and staff adjusters are responsible for making sure that every penny paid out is earned under the terms of the insurance policy.”

Insurance Company Representation

Claims adjusters represent the interests of the insurance company. They work to ensure that claims are processed fairly and correctly, but their primary loyalty is to their employer. This means:

  • Balancing fairness with company interests: While they need to be fair to the policyholder, they also need to prevent fraudulent or exaggerated claims.
  • Negotiating settlements: Adjusters often negotiate with claimants to reach an agreement on the payout. This requires strong communication and negotiation skills.

There are different types of claims adjusters:

  • Staff adjusters: They work directly for the insurance company.
  • Independent adjusters: They are freelancers who work for multiple companies.
  • Public adjusters: They represent the policyholder, not the insurance company, and help ensure the policyholder gets a fair settlement.

Understanding these roles helps policyholders know what to expect during the claims process and ensures they get the support they need.

Next, we’ll dive into the skills and qualifications needed to succeed as a claims adjuster.

Skills and Qualifications for Success

To be a successful claims adjuster, you need a mix of technical and soft skills. Here’s a closer look at the essential skills and qualifications:

Analytical Skills

Claims adjusters must have strong analytical skills. They need to evaluate complex information, such as damage reports, police records, and witness statements. This helps them determine the cause, extent, and cost of the damage.

For example, if a tree falls on a house, an adjuster with good analytical skills will not just look at the visible damage. They’ll also consider hidden damage and the cost of removing the tree.

Communication Skills

Effective communication skills are crucial. Adjusters often act as the bridge between the insurance company and the policyholder. They need to explain complex terms in simple language and keep everyone informed throughout the process.

Mark Snyder from Hi Marley emphasizes, “Building rapport and trust is crucial, making a challenging time a bit easier for those affected.”


Being detail-oriented is a must. Adjusters have to spot all the small details that could impact a claim. Missing out on these details can result in inaccurate settlements.

For instance, during a home inspection, an adjuster must note every bit of damage, no matter how minor it seems, to ensure an accurate claim.

Interpersonal Skills

Interpersonal skills help adjusters manage relationships with policyholders, contractors, and other stakeholders. Good interpersonal skills make it easier to negotiate settlements and resolve disputes.

Kenny Taylor from The Greenspan Co. says, “Public adjusters advocate for the claimant, optimizing recovery to ensure they receive exactly what they are entitled to within their policy.”

Next, we’ll explore a typical day in the life of a claims adjuster.

A Day in the Life of a Claims Adjuster

Being a claims adjuster means each day is different. Here’s a glimpse into their daily tasks:

Claim Investigation

The day begins with a list of claims to investigate. Each claim represents a policyholder needing help. The adjuster starts by reviewing the claim details and planning the day’s activities.

Police Reports

In cases involving accidents or criminal activity, police reports are crucial. The adjuster reviews these reports to understand the incident better. They look for details like time, location, and statements from involved parties.

Witness Statements

Witnesses can provide valuable insights. Adjusters contact them to get accounts of the incident. These statements help validate the claim and paint a clearer picture of what happened.

Evidence Collection

Collecting evidence is a big part of the job. Adjusters visit the scene to take photos, videos, and notes. They might use specialized tools and software like Xactimate to estimate damages accurately. This evidence is crucial for determining the claim’s validity and the payout amount.

Claims Adjuster 101: What You Need to Know (2)

Claimant Interviews

Talking to the claimant is essential. Adjusters interview them to gather more information about the incident. They ask detailed questions to understand the circ*mstances and the extent of the damage. Good communication skills are key here, as it helps build trust and clarity.

Putting it All Together

After gathering all the information, the adjuster analyzes it. They determine the insurance company’s liability and calculate a fair settlement. This involves balancing the policyholder’s needs with the insurance company’s guidelines.

Next, we’ll dive into the claims process, from filing a claim to settlement.

Understanding the Claims Process

Initial Claim Filing

When you notice damage to your property, the first step is to contact your insurance company. Have your policy number and relevant documents ready. This speeds up the process. Most policies require prompt reporting to ensure coverage. If the damage involves theft or vandalism, file a police report immediately. This adds credibility to your claim.

Adjuster Investigation

Once your claim is filed, an insurance claims adjuster steps in to investigate. They review what happened and estimate the claims payment. This involves:

  • Inspecting the damages
  • Looking at police reports
  • Talking to witnesses
  • Asking for more information

According to Mark Snyder, a claims subject matter expert at Hi Marley, adjusters document and quantify the resulting damages. This thorough investigation helps determine the insurance company’s liability.

Damage Inspection

Expect a visit from the adjuster to inspect the damage. Whether it’s your home, car, or other property, be present during the inspection. This ensures nothing is missed. Have your documentation, photos, and any other evidence ready. The more information the adjuster has, the better they can assess your claim.

Settlement Offer

After the inspection, the adjuster calculates a fair settlement. This means determining how much money you should receive. They balance your needs with the insurance company’s guidelines. You’ll receive a settlement offer based on their findings. Ask when you should expect the offer and get the adjuster’s contact information for follow-up.

Disagreement Resolution

If you disagree with the adjuster’s estimate, tell the insurance company why. They may adjust the offer. If you still disagree, you have options. You can:

  • Request a different adjuster
  • Provide additional evidence
  • Hire a public adjuster to advocate for you

Hiring a public adjuster can help you get the best settlement. They charge 10% to 20% of your total payout, but their expertise can be invaluable.

Next, we’ll discuss how Insurance Claim Recovery Support advocates for policyholders and helps maximize settlements.

Working with Insurance Claim Recovery Support

When dealing with property damage claims, having a skilled advocate can make a world of difference. At Insurance Claim Recovery Support, we specialize in advocating for policyholders to ensure they receive the maximum settlement possible.

Advocating for Policyholders

Our team works tirelessly to support you through every step of the insurance claims process. According to Mark Snyder, a claims expert, “adjusters are responsible for investigating the cause of the loss and quantifying the damages.” We take that a step further by ensuring every detail is accounted for, and nothing is overlooked.

Maximizing Settlements

Getting the best settlement means understanding the fine print of your insurance policy and knowing how to document your losses effectively. Kenny Taylor, a public adjuster, emphasizes that public adjusters “optimize the recovery to ensure claimants receive exactly what they are entitled to within their policy.” Our team uses this approach to fight for the fullest possible compensation for your losses.

Property Damage Claims

Whether it’s damage from severe thunderstorms, tornadoes, or other events, we step in to handle the complex paperwork and negotiations on your behalf. We know how stressful these situations can be, and our goal is to make the process as smooth as possible for you.

Texas Locations

Texas is particularly vulnerable to severe weather, with cities like Austin, Dallas, Fort Worth, San Antonio, and Houston frequently hit by storms. Other cities such as Lubbock, San Angelo, Waco, Round Rock, Georgetown, and Lakeway also face significant risks.

Our deep understanding of Texas’ unique weather patterns makes us the perfect partner for navigating storm damage claims in these areas. We stay updated on the latest Texas fire and storm damage news to provide the best possible assistance.

For more information on how we can assist you, visit our Hurricane Loss Types Service Page. Let us help you navigate the path to recovery.

Frequently Asked Questions about Claims Adjusters

How stressful is being a claims adjuster?

Being a claims adjuster can be quite stressful. Imagine a storm hits a large area, causing widespread damage. Suddenly, adjusters have a surge of cases to handle. They often work long, unpredictable hours to process claims quickly.

High stress comes from dealing directly with individuals who have experienced loss or damage. These conversations can be emotionally charged. Adjusters must navigate these interactions with empathy and professionalism, all while managing their own stress levels.

Deadlines are also a constant challenge. Adjusters need to process claims efficiently to meet both the claimants’ and the insurance company’s expectations. This pressure is especially high after major events like natural disasters.

What is the purpose of a claim adjuster?

A claims adjuster’s main role is to investigate insurance claims and determine the extent of the insurance company’s liability. They ensure that claims are processed fairly and accurately, and that policyholders receive the appropriate compensation for covered losses.

Here are the key responsibilities of a claims adjuster:
Investigating Claims: Review and assess the validity of claims.
Evaluating Coverage: Determine the extent of coverage based on the policy.
Determining Liability: Investigate to find out who is at fault.
Calculating Settlements: Figure out how much the insurance company should pay.
Negotiating Settlements: Work with all parties to reach a fair settlement.
Documenting Claims: Keep detailed records of findings and settlements.
Customer Service: Communicate with policyholders and claimants to explain the process and provide updates.

What skills does a claims adjuster need?

Analytical skills are crucial. Adjusters need to assess damages accurately and determine the cost of repairs. For example, if a tree falls on a property, a skilled adjuster will look beyond visible damage to assess hidden issues.

Communication skills are essential. Adjusters interact with policyholders, claimants, and other parties. They must explain findings clearly and negotiate settlements effectively.

Detail-oriented individuals excel in this role. Adjusters must document every aspect of their investigation meticulously to ensure nothing is missed.

Interpersonal skills help adjusters manage emotionally charged situations. They need to handle conversations with empathy and professionalism, especially when dealing with individuals who have experienced loss.

For more details on what makes an effective claims adjuster, check out our Key Skills and Qualities of an Effective Claims Adjustment Specialist page.


Navigating the insurance claim process can be overwhelming and complex. That’s where Insurance Claim Recovery Support steps in. We are dedicated to advocating for policyholders, ensuring you receive the maximum settlement possible.

Advocacy for Policyholders

Insurance policies can be tricky with all their jargon and fine print. As public adjusters, we understand these complexities inside and out. Our goal is to protect your rights and ensure you get fair compensation for your losses.

Ensuring Maximum Settlements

Our team meticulously documents every detail of your claim. We negotiate with insurance companies on your behalf to secure the highest possible payout. Whether it’s property damage, fire, or storm damage, we are committed to helping you rebuild and recover without financial strain.

For more information on how we can assist you with your insurance claim, visit our Public Adjuster Services page. Let us be your guide and advocate in securing the settlement you need to move forward.

Claims Adjuster 101: What You Need to Know (2024)


Claims Adjuster 101: What You Need to Know? ›

If you agree to give a statement make sure to be prepared. Keep records of all the details of the accident, witnesses, police reports, and other evidence. Make sure to review the evidence before you give a recorded statement. Finally, request a copy of the audio recording and transcript of the interview.

How do I prepare for a claims adjuster? ›

If you agree to give a statement make sure to be prepared. Keep records of all the details of the accident, witnesses, police reports, and other evidence. Make sure to review the evidence before you give a recorded statement. Finally, request a copy of the audio recording and transcript of the interview.

What are the 3 key goals of a claims adjuster when settling claims? ›

Claims adjusters have three main goals when settling claims: accurate claim assessment, timely settlement, and customer satisfaction. They investigate and evaluate claims, ensuring that the claim amount accurately reflects the covered losses.

How stressful is being a claims adjuster? ›

Claims adjusters often work long hours, handle difficult clients and situations, and have to manage multiple claims simultaneously. All of these factors can lead to stress and burnout. To overcome this challenge, claims adjusters should prioritize self-care and stress-management techniques.

How to survive as a claims adjuster? ›

Keep your focus by setting goals and priorities. Each day, decide what tasks you need to complete for each claim and prioritize them. Complete tasks that are important and urgent first. Next work on important tasks that are not urgent and can wait until later in the day.

What skills does a claims adjuster need? ›

Important Qualities
  • Analytical skills. Adjusters and examiners must each evaluate whether the insurance company is obligated to pay a claim and determine the amount to pay. ...
  • Communication skills. ...
  • Detail oriented. ...
  • Interpersonal skills.

What questions are asked at a claims adjuster interview? ›

General claims adjuster interview questions
  • Tell me something about yourself.
  • Why do you want to be a claims adjuster?
  • Are you comfortable working nights and weekends?
  • What do you know about our company?
  • Why do you want to work here?
  • Where do you see yourself in five years?
  • What's your greatest strength?
Jan 26, 2023

What are the four parts of a claim? ›

The existence of a legal duty to the plaintiff; The defendant breached that duty; The plaintiff was injured; and, The defendant's breach of duty caused the injury.

What are the top 3 most important aspects to a claim? ›

The three most important aspects of any medical claim include:
  • Basic patient information, including full name, birthday, and address.
  • The provider's NPI (National Provider Identifier)
  • CPT codes that reflect the provided services.

What appeals you most about being a claims adjuster? ›

Answer: 2. I pursued a career as a Claims Adjuster because I enjoy problem-solving, helping people, and working in a dynamic environment. The most rewarding aspect of my role is helping claimants navigate difficult situations and ensuring they receive a fair settlement in a timely manner.

What is the highest paid adjuster? ›

Top 10 highest-paying insurance adjuster jobs
RankJob/RoleAnnual salary range
1Auto damage estimator$50,000 to $114,000
2General adjuster$96,500 to $100,000
3Independent insurance adjuster$74,000 to $92,000
7 more rows
Jun 23, 2023

Do claims adjusters have a high turnover rate? ›

Additionally, there is such a high turnover rate that when an adjuster quits, each unit takes turns distributing that person's claims.

How do I succeed as an insurance adjuster? ›

As an insurance adjuster, you deal with clients, claimants, witnesses, and other professionals on a daily basis. To succeed in this role, you must have excellent communication skills. You should be able to communicate clearly and concisely, listen actively, and build strong relationships with your clients.

How to improve as a claims adjuster? ›

Below, we've listed five practical ways you can make that happen.
  1. Work on Your Claims Workflow. ...
  2. Prioritize Your Tasks on a Daily Basis. ...
  3. Sharpen Your Time-Management Skills. ...
  4. Stay Organized While Traveling. ...
  5. Manage Some Workflow Steps with Digital Apps. ...
  6. 6 Strategies for Recruiting Young Pros to Fill Claims Adjuster Roles.

What makes a great adjuster? ›

Analytical skills: Claims adjusters must have good analytical skills to determine the extent of damage or loss, and to calculate the appropriate settlement amount. Objectivity: A good claims adjuster must be objective, making decisions based on facts and evidence rather than personal opinions or biases.

What is a day in the life of a claims adjuster? ›

In the normal day you will be looking at claims and the various things that make them up such as police reports, witness statements, photography and other evidence. You will also need to interview the claimant at one point most likely, as you try and ascertain what the actual outcome of the claim should be.

What makes you a good match for a claims role? ›

Example: “Working as an insurance claim handler requires a broad range of skills. The most important of these skills is probably attention to detail. You also have to be methodical, a good communicator, a good observer, and possess a great deal of patience.

Do you need to know math to be a claims adjuster? ›

Claims adjustment may not be the most exciting career in the world, but it does require lots of skills and abilities on your part: Math. You don't have to be a Fields-Medal-winning math whiz to do this job, but you do need to be able to add, subtract, multiply, and divide without getting too confused.


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